Policy


We are here to assist with all your food and beverage needs for your meetings and events – from drop off box/bowl breakfast and lunches to buffet stations, custom menus, to happy hour events.

To book spaces and/or tables/equipment for your event, GREF Meetings and Events can assist. Please complete this form to begin that process: Meeting and Event Request Form.

Compass One Catering is available during business hours, Monday - Friday 7:00 AM – 7:00 PM. For after hours and weekend catering needs, please contact Bri Contreras, Catering Director, to discuss availability/pricing, SanCatering@amazon.com or 619.376.9714.

MENU SELECTION INFORMATION:

Custom Menus:

Don’t see something that aligns with your preferences, event theme, etc.? Reach out! We are happy to custom tailor a menu to your style, goals, etc.

Avoiding Gluten (AG), Vegan (VN) and Vegetarian (V) Offerings:

Our menus include a variety of vegan, vegetarian and avoids gluten selections. Please inquire with our Catering Director if you have any additional questions.

Allergen Preferences:

If you or your attendees have a food allergy, please inform your catering point of contact who can assist with menu selection.

Order Placement:

To ensure the best quality and service, please place your orders at least 5 business days in advance. While we will always try to accommodate late orders and revisions, not all requests may be possible.

Changes:

Changes made after 12:00 PM the business day prior to the event, including menu offerings, and floor locations, will incur a fee of $50.

Late Bookings:

Events booked within the 5-day advanced notice will incur a late fee of $50.

Sales Tax:

All invoices reflect applicable city tax of 9.25%.

Liquor/Wine Sales:

All liquor and wine sales reflect an additional 15% liquor tax with sales tax, totaling 24.25%.

Cancellations:

Cancellations must be made at least 48 hours in advance. Cancellation of events with 100 guests must be made 72 hours in advance. Cancellations made outside the cancellation windows will require the invoice to be paid in full. Please email SanCatering@amazon.com to cancel your event/order.

Inclusions:

Delivery and pick up are included in our pricing. All necessary serving utensils, buffet signage, buffet equipment, compostable cutlery, plates, napkins and standard table linens are included.

Guaranteed Attendance:

To best serve you, the guaranteed number of guests is required for all functions no later than 3 business days prior to the event, subject only to increase and charged accordingly.

Confirmation of Order:

After we have finalized all the details of your event, you will receive a catering EO (event order) for your review and confirmation. Please carefully review all information on this event order form for accuracy and completeness before confirming. Make any necessary changes and return within 5 business days in advance of the event.

Experience Menu Policies

Custom Large Group Event Cancellation: Clients may terminate an event upon not less than 30-days notice without cancellation fees. For events cancelled upon less than 30-days notice, the client agrees to pay the following cancellation fees based on the overall quoted minimum guarantees for trucks and Food Fleet:

  • Events scheduled 30 days or less from cancellation notice: 25%
  • Events scheduled 21 days or less from cancellation notice: 50%
  • Events scheduled 8 days or less from cancellation notice: 75%
  • Events scheduled 3 days or less from cancellation notice: 100%